Legal Process Improvement – A “how to” guide

A step by step process

A step by step process

Following recent demand for advice and tips on how to improve legal processes, we can now provide a series of blogs containing practical tips and guidance for making sure your Legal Process Improvement projects are successful. 

We recently conducted a poll on this blog to ask readers why they weren’t delivering a Process Improvement programme across their firm.  The joint top responses were: 

  • “We already are doing!” and
  • “We don’t know where to start”

 This blog should be equally useful to both sets of respondents (and all other regular visitors to this site as well) as the topic is the eagerly awaited “Legal Process Improvement – How to guide”. 

For the respondents in the first category, that’s great news.  I hope the programme is going well.  I’m certain there will be at least a few useful tips in this blog to help keep the programme on track or just dodge avoidable pitfalls. 

For the respondents in the second category, this will give you a simple step-by-step guide to help you to begin down this path, which many other firms have already started down. 

As you’d expect from someone who has lived and breathed Process Improvement for the best part of a decade, I have a process for improving processes which I share below: 

  1. Define scope and objectives
  2. Assess current state
  3. Analyse and benchmark
  4. Develop future state
  5. Implement and manage

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Over the many years of delivering Process Improvement projects, I’ve learnt what works and what doesn’t work (sometimes the hard way!).  As a result, I’ve developed and refined a number of tools and techniques in order to complete each stage successfully. 

I’ll step through each stage in order over the coming weeks.  This will start on Monday with:  “Stage 1 – Define scope and objectives”.  This will provide you with advice and guidance on the first and most vital stage of any Legal Process Improvement project. Select “Follow” to make sure you don’t miss out.

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