Here we introduce a framework for identifying waste in legal processes and provide 3 common examples we see in our work with law firms.
If the purpose of the last stage (Assess Current State) was to find out “how does the process currently work?” then the purpose of this stage is to answer the question
Commoditisation is “the process by which goods or services that have economic value end up becoming simple commodities in the eyes of the market or consumers.”
You don’t get to decide if your clients see your legal services as a commodity!
“Never automate a bad process” is a rule-of-thumb I’ve worked to for many years. The natural order should be; Simplify, Standardise, Improve. Then, and only then, Automate.
Why do so many Digital / Legal Tech projects in law firms fail to deliver meaningful benefits?
As well as all of the causes listed above, there is an added complication with improvement projects in law firms.
Legal services are complex…
This blog explains how process improvement can be used as a strategic tool – it’s far more than just tinkering with the way things are currently done.
I’ve created this blog to share my thoughts and experiences on the increasingly important area of law firm management; Process Improvement.