So the old adage goes: “How do you eat an Elephant?” Answer: “One bite at a time”. Here we assess the current state processes.
If the purpose of the last stage (Assess Current State) was to find out “how does the process currently work?” then the purpose of this stage is to answer the question
We’re now at the stage of the project, where we start to really focus on the future and the desired state of a particular process.
Commoditisation is “the process by which goods or services that have economic value end up becoming simple commodities in the eyes of the market or consumers.”
You don’t get to decide if your clients see your legal services as a commodity!
“Never automate a bad process” is a rule-of-thumb I’ve worked to for many years. The natural order should be; Simplify, Standardise, Improve. Then, and only then, Automate.
Why do so many Digital / Legal Tech projects in law firms fail to deliver meaningful benefits?
As well as all of the causes listed above, there is an added complication with improvement projects in law firms.
Legal services are complex…
I’ve created this blog to share my thoughts and experiences on the increasingly important area of law firm management; Process Improvement.