This is the first in a five part series of articles providing practical advice and tips on undertaking a Process Improvement project in a law firm.
So the old adage goes: “How do you eat an Elephant?” Answer: “One bite at a time”. Here we assess the current state processes.
Commoditisation is “the process by which goods or services that have economic value end up becoming simple commodities in the eyes of the market or consumers.”
You don’t get to decide if your clients see your legal services as a commodity!
“Never automate a bad process” is a rule-of-thumb I’ve worked to for many years. The natural order should be; Simplify, Standardise, Improve. Then, and only then, Automate.
Why do so many Digital / Legal Tech projects in law firms fail to deliver meaningful benefits?
As well as all of the causes listed above, there is an added complication with improvement projects in law firms.
Legal services are complex…