Develop process skills for you or your team with our step-by-step courses

Quickly learn how to:

– Map processes in law firms

– Identify opportunities for automation

with our focused and practical digital courses.

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Law firms need to prioritise process improvement and automation to survive and thrive in an increasingly competitive market. 
  • Tight client budgets raising expectations on law firms
  • Fixed fees or discounted fees are increasingly being requested, driven by competitive market pressures
  • Risk of burn-out of Partners and staff who are working ever harder to hit targets
  • The ‘war for talent’ is making it more difficult to attract, hire and retain talented people, and
  • Inflationary pressures driving up staff costs

Efficient and productive legal processes can help address all of these challenges and also help to ensure:

  • Happy clients – i.e. delivering desired outcomes within budget constraints
  • Happy staff – i.e. efficient processes and technology that enable us to work smarter rather than harder
  • Happy firm – i.e. a profitable and financially-stable firm that is able to grow and prosper

This site exists to be the preferred source of information and resources to Partners and Law Firm leaders on the topic of Legal Process Improvement. You can:

  • Read – our latest blog articles
  • Learn – how to map processes and identify opportunities for automation via our short online courses
  • Subscribe – to receive the latest updates on this increasingly important topic for law firm leaders”

Testimonials About Our People:

Great training session on Business Process Improvement!
Digital Transformation Consultant
James is incredibly capable at understanding complex business challenges and being able to work with senior stakeholders to develop plans and strategies for the firm. In particular, his skills in process re-engineering are particularly impressive, being able to deliver in a challenging environment.
COO Top 10 Global Law Firm
Darren has a deep understanding of the legal industry and knows what’s required to make change happen in a law firm. I would have no hesitation in recommending Darren.
Chief Executive of a Top UK law firm
Thoughtful, detailed, empathetic and intelligent advice on a sensitive subject requiring depth of knowledge and careful client handling. Darren performed an excellent service.
Chief Executive of a Top 100 UK law firm
I like the handouts, meeting agendas and the 'happy path' in Process Mapping for Lawyers. Think that’s really helpful to pre-empt the main challenges.
Change Manager UK Top 20 Firm
Process Mapping for Lawyers is a really practical course with actionable outcomes for learners to immediately apply within their day job. Recommended!
Learning and Development Manager
Darren's approach was always highly professional and his ability to form relationships and work with the internal team to drive results made delivery of difficult change much easier. He was quickly accepted not just because of his approach but also because of his knowledge gained through significant experience. It was a pleasure to work with him and I wouldn't hesitate to recommend him.
Head of Business Transformation at a Global Law Firm
James had to work at the most senior levels in the organisation and navigate not only the politics but deal with people, process and tech issues that are never simple to bring together. There are few people who have the spread of skills that allow this to happen.
Global Head of Business Services Delivery at Global Top 10 Firm
Darren’s insights on legal business process improvement were key to helping us to redesign the delivery method for a major product line. Darren skilfully managed the project from design to completion – delivering on time and keeping everyone fully informed. His team provided valuable analysis to bring structure and clarity to our decision making process.
Operations Director of a Top 40 UK law firm
The course was very easy to follow and it really helped me. The speakers were clear and spoke well. I would have liked to see another process mapped in the "creating process map" section. The process which was mapped was very client-focused and it would have been good to see another process which addressed, for example, an internal firm process/project not involving a client.
Professional Support Lawyer at top 20 UK law firm
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Meet the team

Darren Mee

Darren has been improving processes and thus performance in businesses for 20 years and knows what world-class service processes look like. Over 15 of those years have been helping law firms specifically, including both legal service processes and back-office support processes and is considered an industry expert. He has worked with many of the top 200 firms in the UK as well as some of the largest global firms and even some of the disruptive new entrants to the market. Darren is a certified Lean Six Sigma Black Belt and has an MBA from a leading global Business School, where he was the “top dean” in his year.

James Markham

James has over a decade of experience in improving legal processes within law firms such as DLA Piper and Hogan Lovells. With a particular focus on improving profit and cashflow for law firms, James has delivered significant commercial benefits within both legal service delivery and business services for law firms of all shapes and sizes. He holds an MBA, is a Chartered Management Consultant (MCMI ChMC) and Accountant (ACA); and is a certified practitioner for Lean Six Sigma (LSSGB) and Design Thinking.

Explore our blogs

3 Ways Your Legal Processes are Wasteful

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How to Improve Legal Processes: Step 1- Define the objectives and scope of the project

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How to Improve Legal Processes: Step 2- Assess Current State (Legal Process Mapping)

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How to Improve Legal Processes: Step 3- Process Analysis

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How to Improve Legal Processes: Step 4- Defining the Future State

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How to Improve Legal Processes: Step 5- Implementing the Solution

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5 More Ways Your Legal Processes are Wasteful

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Commoditisation of legal services: The mistake most firms are making

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Law firms – where to focus innovation, improvement and legal tech efforts

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The number 1 missing ingredient from Legal Tech projects

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Strategic Legal Process Improvement

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Commoditising legal services

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Legal Process Improvement: Why do it and “how to” do it

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The most common challenges that law firms are facing – Have you said any of these comments recently?

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What are law firms doing to tackle the many challenges in the market? Check out our infographic for the answers.

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Process Improvement has been proven to work in almost every other industry – why aren’t more law firms undertaking similar programmes?

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Why is Legal Process Improvement more important now than ever before? And what are the benefits?

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What is Legal Process Improvement?

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What’s on the horizon for Legal Process Improvement?

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Welcome on the journey to efficient, productive and profitable legal processes

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Ready to begin your journey to improved legal processes?

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