“Never automate a bad process” is a rule-of-thumb that I’ve worked to for many years.
There are some foundational, fundamental things that needs to happen with any improvement project within a law firm, particularly with Legal Tech, Digital or IT projects.
“Commoditisation” in the legal profession has always felt like a dirty word.
I’ve lost count of the number of times I’ve spoken with Partners who say they don’t want to “commoditise” the work that they do. I have a different perspective on this.
Here we introduce a framework for identifying waste in legal processes and provide three common examples we see in our work with law firms.
In our previous article we introduced the key concept of reducing waste within legal processes. Here we look at five more ways your legal processes are wasteful.
This is the first in a series of 5 articles, created to provide practical advice and tips on how to undertake a Process Improvement project in a law firm.
Undoubtedly, this is one of the most difficult steps and often the one that is skipped i.e. people jump straight from assessing the current state directly to defining the future-state, or the way it should work in the future.
As implausible as it sounds, it is not uncommon for a project team to do the hard-work of mapping the current-state and completing robust analysis to uncover the issues and causes of a problem, but take it no further.
Within this, the last of our five-part series, we look at some of the key considerations in implementing the future state processes that were developed within part four.