How to Improve Legal Processes: Step 1- Define the objectives and scope of the project
This is the first in a five part series of articles providing practical advice and tips on undertaking a Process Improvement project in a law firm.
How to Improve Legal Processes: Step 2- Assess Current State (Legal Process Mapping)
So the old adage goes: “How do you eat an Elephant?” Answer: “One bite at a time”. Here we assess the current state processes.
Commoditisation of legal services: The mistake most firms are making
Commoditisation is “the process by which goods or services that have economic value end up becoming simple commodities in the eyes of the market or consumers.”
You don’t get to decide if your clients see your legal services as a commodity!
Law firms – where to focus innovation, improvement and legal tech efforts
“Never automate a bad process” is a rule-of-thumb I’ve worked to for many years. The natural order should be; Simplify, Standardise, Improve. Then, and only then, Automate.
The number 1 missing ingredient from Legal Tech projects
Why do so many Digital / Legal Tech projects in law firms fail to deliver meaningful benefits?
As well as all of the causes listed above, there is an added complication with improvement projects in law firms.
Legal services are complex…